Onboard, the leading bulk internet management partner for real estate owners and operators backed by Conservice’s utility expertise, has announced an expanded release of its amenity management platform—marking a major advancement in how internet and technology amenities are deployed, supported, and managed at scale.

While most tools on the market focus narrowly on bandwidth or service metrics, Onboard gives operators visibility into what really matters: the financial performance, adoption, and portfolio-wide impact of internet and related technology amenities. Onboard’s platform stands apart as the first in the industry designed specifically to manage every stage of the bulk internet lifecycle—from initial planning and contract execution to launch, to resident engagement and long-term program performance.

“For our customers, internet is more than a service—it’s a strategic asset,” said Danny Mitchell, General Manager at Onboard. “Our platform is the first of its kind built specifically to manage the operational, financial, and technical impact of this asset for real estate operators.”

With this latest update, customers gain enhanced visibility into their internet amenity programs through the Onboard Customer Portal. Owners and operators can now track the entire journey of a bulk internet rollout: from pre-sale assessments and provider contracting, through launch timelines, enrollment progress, and portfolio-wide program health—all in one centralized interface.

“The Onboard Customer Portal is very helpful as it provides clear visibility into performance,” Vahan Kalayjian, VP of Investments at Excelsa Holdings said. “This enables more proactive program management and accelerates profit generation.”

At its core, the platform bridges the longstanding gap between service providers and real estate operators. It centralizes fragmented data, automates communications and compliance workflows, and ensures seamless coordination across ISPs, site staff, and residents. The result is a platform that not only supports better execution—it powers a better experience.

“We built this platform to solve for scale,” said Larry Furr, SVP of Product at Onboard. “Operators are managing thousands of homes, multiple ISPs, and residents who expect flawless connectivity through these amenity programs. Onboard’s platform gives them control, insight, and peace of mind in a way nothing else does.”

Used by many of the nation’s largest single-family and multifamily operators, the Onboard platform is uniquely equipped to handle the complexity of modern, digital amenity programs. Whether an owner is evaluating new development opportunities, upgrading legacy communities, or scaling across a national portfolio, Onboard provides the infrastructure and support to make it happen, with comprehensive tracking and reporting data now available at a customer’s fingertips. And with the recent completion of a rigorous third-party SOC 2 Type II audit, the Onboard platform meets the industry’s high standards for data security, privacy, and reliability.

"The portal is clean, user-friendly, and makes it easy to access all your account details in one convenient place,” Kyle Spinder, Asset Manager at Tablerock Capital said. “It's a smart, streamlined upgrade that puts everything you need right at your fingertips."

This platform release is more than a product update—it’s a reflection of Onboard’s long-term vision: to deliver the most powerful, purpose-built tool for managing technology amenities, like internet and smart home solutions, in real estate. It simplifies the complex. It brings everything under one roof. And it sets a new standard for what operators should expect from their amenity partners. 

Looking ahead, Onboard will further expand the platform’s capabilities by introducing integrated resident telecom billing—made possible through its alignment with Conservice—to help owners consolidate utility and internet charges into one streamlined resident experience.

Learn more at www.letsonboard.com/product-update.